Privacy Policy
C-town (hereinafter referred to as the “company”) is a corporation organized under the laws of the Hashemite Kingdom of Jordan (HKJ).
C-town is an online delivery service that enables consumers to purchase items from nearby merchants and have these items delivered to their doorstep.
C-town adheres to the highest standards of ethical practices in all of its operations and is dedicated to protecting your privacy, per its website and application user agreement. The company respects your privacy and values the trust you place in it. Below is a brief description of the company’s privacy policy, which outlines the manner in which information relating to you is collected, used and disclosed.
We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy, which:
This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our services.
When you register to our services, we may collect:
When you shop with us online, browse our Websites, use our Mobile Apps, we may collect:
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
We use your personal information to provide the services you have requested, including:
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways: Using your online browsing behavior as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and services Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on the website and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners. To help us to better understand you and provide you with services and marketing communications that are relevant to your interests, we combine personal information collected when you make purchases in-store with personal information collected from our websites, mobile apps and other sources, including the subsidiaries under C-Town.
We may use your personal information when we communicate with you, in order to: Contact you about our services, for example by phone, email or post or by responding to social media posts that you have directed at us Manage promotions and competitions you take part in, including those we run with our suppliers and partners Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by C-Town and by other organizations on our behalf It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.
Manage and improve our websites and mobile apps Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you Detect and prevent fraud or other crime. It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.
Like many websites, and web and mobile service, we may use (or work with third party partners) a variety of technologies to learn more about how people interact with us. This section provides more information about some of those technologies and how they work.
Cookies: Cookies are small text files that websites and other online services use to store information about users on the users' own computers. Cookies can be used to store sign-in credentials so that you don't have to enter them each time you return to a website, or to store other information to make web viewing more customized or efficient upon future visits. Cookies also may store a unique identifier tied to your computer so that web services and advertising networks can recognize you across visits to different websites. You can configure your internet browser to warn you each time a cookie is being sent or to refuse all or certain cookies completely.
We may use or support cookies to:
Our privacy policy and terms may change from time to time and will be updated on this page. We encourage users to review our terms regularly. By using or continuing to use ctown.jo, you agree to our policy and any changes made to it. Major changes may be communicated via notification or email.
We accept the following payment methods:
All cards payments operating on a professional third party: Cyber Source gateway. In case of refund, it will be done on the same credit/debit card. It takes 3 working days to proceed from our side and then it will be credited back to your card according to your bank timing.
We take online security extremely seriously. Our entire website is coded with HTTPS to ensure your safety in every facet, including the route of Cyber Source. This is why, when you use your credit/debit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the Cyber Source gateway. NO credit/debit card details are stored within our systems or computers. It's one more assurance that when you place an order with ctown.jo, it's absolutely secure.
Supermarket products: Your products will be delivered on the same day following the available delivery slot available or chosen during the checkout business days. Delivery will take a little longer to certain areas. Delivery of these products usually occurs between 8:00 AM and 10:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office).